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| Claims Management |
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 The way in which we handle claims in this Market determines how we are perceived by our clients around the World and therefore has a direct impact upon our reputation and future success. London has always been seen as a Market which responds to catastrophe losses with great expediency, but when it comes other claims, the story has not always been the same.
There has never been any issue with regards to carriers not honoring policy liability, far from it. Lloyd's underwriters alone handle over 200,000 claims a year and pay out over £10bn to policyholders. The London Market has many of the most skilled claims practitioners to be found anywhere around the globe, but we have been rather disadvantaged by fairly bureaucratic practices and processes, sometimes resulting in an unacceptable delay in settlement.
Interestingly enough, claims was the first discipline to embrace Market modernisation over 15 years ago, with the introduction of ELASS, which was then superseded by CLASS. In 2006, the Market took the next step, with the introduction ECF (Electronic Claims File). In just 5 years the claims lifecycle has been visibly reduced. This been improved even further where organisations have adopted ECF2. The creation of this Market infrastructure has required significant commitment and expenditure, but the benefits are now clear. Amethyst can help fast-track your organisation's adoption of all aspects of ECF, including legacy claims.
The founder of Amethyst, Roger Oldham, is a well known Market figure and commentator in the claims arena, after many years as a senior claims practitioner and manager. Roger has experience in implementing ECF and is a active contributor to the future claims operating model in the Market. Roger has managed major losses across the globe.
 Click here for our presentation to the Insurance Day Summit in 2011.
Amethyst can assist you with a host of specialised claims services, both advisory and implemenation. The next 24 months will see a series of enhancements in the London Market claims sector, including the adoption of new processes and practices contained within the Lloyd's Claims Transformation Project.
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| Claims process governance review |
Peer reviews - quality, standards and quantum |
| Design and implementation of new practices and processes |
Core system evaluation - fit for purposes now and for future Market changes |
| Impartial expert opinion on policy liability |
Supplier selection process/evaluation - IT products/ specialists |
| Progressive management and resolution of static claims and aged reserves |
Management/co-ordination of large claims on behalf of the insurance buyer |
| Fast track mediation and claims dispute resolution services |
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