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| Operations Management |
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 All members of a senior management team in our industry are seeing their responsibilities and accountability getting wider and deeper, and the operations chief is no exception to that trend. In fact the pressure on operations personnel in the insurance industry is growing more and more, as new rules and regulations continue to evolve and govern the way we carry out our business activities. It is one of those roles that touches almost all parts of a business, so it can prove to be a demanding position.
In the London Market, individuals with responsibility for operations have an added dimension to consider ? how their firm plugs into the shared London Market infrastructure. As this central machinery changes and becomes more automated, there is commensurate demand on new information technology, along with revised Market practices and processes. This requires both capital investment and the need to introduce new a new operating culture ? which can often prove to be highly emotive.
Amethyst has significant operations management experience in this industry, both in the London Market and overseas. We can assist any business, either on a task specific basis or on a regular/outsourced basis. We can help you achieve your optimum operating model and ensure that decisions and capital investments made in new infrastructure, is based on the latest Market intelligence.
Too often we see a significant investment in a new core system or process ,which turns out to be unfit for purpose within a short period of time. We help our clients evaluate the options and, where requested, help with project design and implementation.
Sometimes we are asked to assist our clients with vendor options and selection.
 Amethyst does not work for any product suppliers, so that we can remain impartial, but we do keep ourselves updated about product functionalty/service capabilities. Let Amethyst share its experience with you, we can make a real difference. |
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| Strategic management/balanced scorecards |
Vendor options and selection |
| Enterprise project/change management |
Post implementation reviews |
| Process review and re-engineering |
Internal audit, quality and standards review |
| Root cause analysis |
Performance measurement, business drivers/KPI’s |
| Compatibility of operating model |
Debt management – outstanding/trapped premiums |
| Business Processing Outsourcing feasibility |
Disaster planning/business continuity |
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